Refund policy

Returns & Refunds Policy

At LUMBY, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Return Period
You have 30 days from the date you receive your order to request a return or refund.

Eligible Returns
Items are eligible for return if they arrive damaged, defective, or significantly different from what was described. Items must be unused and in their original condition.

Non-Eligible Returns
We do not accept returns for items that have been used, washed, or damaged after delivery. We also cannot accept returns based on sizing issues if the correct size was ordered according to our size guide.

How to Request a Return
Contact us at thelumbyy@gmail.com. within 30 days of receiving your order. Include your order number and a photo of the item if it arrived damaged or defective. We will respond within 2 business days.

Refunds
Once your return is approved, refunds are processed to your original payment method within 5–10 business days depending on your bank or payment provider.

EU Customers
If you are located in the European Union, you have the right to cancel your order within 14 days of receiving it without providing a reason, in accordance with EU consumer protection law. To exercise this right, contact us at (your email) before the 14-day period expires.

Shipping Costs for Returns
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, in which case we will cover the return shipping.

Guarantee
Every item is inspected before shipping. If your order arrives with any issue, we will replace it or issue a full refund within 30 days. No complications. No extra costs.