SHIPPING POLICY

Order Processing

Orders are typically processed within 3–7 business days after payment is confirmed.

During periods of high demand, processing times may take longer as we carefully prepare each order and ensure it meets our quality standards.

Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

Estimated delivery is approximately 7–15 business days after processing, depending on the destination.

Delivery times may vary depending on the shipping carrier, destination country, customs processing, seasonal demand, and other factors outside our control.

For international orders, additional time may be required in certain circumstances.

Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow 3–7 business days for tracking information to become active and update.

Customs and Import Duties

International orders may be subject to customs fees, taxes, or import duties depending on the destination country.

Any applicable charges are the responsibility of the customer. LUMBY has no control over customs processing times or fees.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support.lumby@gmail.com with your order number.

We will review the shipment status and work with the carrier to help resolve the issue.

While LUMBY cannot control carrier or customs delays, we will always do our best to assist you.

Incorrect Address

Please carefully verify your shipping address before completing your order.

If you notice an error after placing your order, contact us immediately at  support.lumby@gmail.com We will do our best to correct the address before the order ships.

LUMBY cannot be held responsible for packages delivered to an incorrect address provided by the customer.