Shipping policy

POLÍTICA DE ENVÍO

Shipping Policy

Order Processing
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Estimated Delivery Times
United States: 6–9 business days after processing.
Europe: 8–14 business days after processing.
Rest of the world: 10–20 business days after processing.

These are estimates only. Actual delivery times may vary due to carrier delays, customs processing, or factors outside our control.

Tracking
Once your order ships, you will receive a tracking number by email. Please allow 2–3 business days for tracking information to update.

Customs and Import Duties
International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer. LUMBY has no control over customs processing times or fees.

Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at (your email) with your order number. We will investigate with the carrier and provide a solution. We are not responsible for delays caused by carriers or customs authorities, but we will always work to resolve the situation.

Incorrect Address
Please ensure your shipping address is correct before placing your order. LUMBY is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at thelumbyy@gmail.com and we will do our best to correct it before the order ships.